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Support Options

Free technical support is available for each product or upgrade for 30 days from the first call to Customer Support.

On-line Support

The following support options are available from this web site:

Support Agreement

A Support Agreement is available to end users who wish to receive technical support and version upgrades for a year. The cost of the Agreement is 10% of the retail price of the Software per year. It includes:

  • Unlimited technical support (either by phone, fax, or email) for 12 months from the date of purchase
  • Version upgrades (usually three per year)
  • Maintenance upgrades (bug fixes)

Alternative Support

End users who do not have a Support Agreement can purchase version upgrades for $250 per version. Telephone support after the initial 30 days is available at the rate of $125 per hour for both on and off-line support, billed in fifteen minute increments.

Contacting Customer Support

All support inquiries are answered between the hours of 9:00AM and 5:00PM Pacific Standard Time, Monday through Friday, excluding holidays.

  Current Support Agreement: 888.600.8111
  No Support Agreement: 310.802.6300
  Fax: 310.802.6307
  Email: corp@sotelemed.com

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